Order Tracking
Track Your Order
Enter your tracking number to follow your parcel in real time, right here on TM Limited.
Your tracking number arrives by email once your order ships. Live status opens right here on our site — no third-party pages.
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Estimated Delivery
Shipping Times
| Destination | Estimated delivery |
|---|---|
| Europe | 5–8 business days |
| United States | 5–8 business days |
| Rest of world | 5–8 business days |
Orders are processed within 2 business days. Delivery estimates begin once your order ships and may vary during peak periods.
Good to know
Orders & Delivery
When will I receive my tracking number?
Once your order ships (within 2 business days) we email you a tracking number. Please allow 24–48 hours for the carrier to register the first scan before the link shows movement.
How long will delivery take?
After dispatch: 5–8 business days with standard shipping, or 3–5 with express. These are estimates and can vary during busy periods.
My tracking hasn’t updated — is that normal?
Yes, early on. A new label can take 1–3 days to show its first scan, and international parcels sometimes pause in transit or customs. If there is no update for 7+ days, contact us and we’ll investigate.
Can I change or cancel my order?
We process orders quickly. If you need to change something or cancel, message us within a few hours of ordering. Once an order has been dispatched we’re unable to change it.
I entered the wrong shipping address
Contact us as soon as possible. If your order hasn’t shipped yet we can correct the address; once dispatched it follows the label as printed.
Will I pay customs or import duties?
International orders may be subject to import duties or taxes on arrival. These are set by your country and are the responsibility of the recipient.
My parcel is delayed or seems lost
Delays can happen during peak seasons or in customs. If tracking stalls well beyond the estimate, reach out with your order number and we’ll help resolve or replace it.
My item arrived damaged or incorrect
We’re sorry. Contact us within 48 hours of delivery with your order number and a photo, and we’ll make it right.
How do returns and refunds work?
Eligible items can be returned within 14 days of delivery. See our Refund Policy for full details.
Still need help? Contact our team →